http://www.jemimahirvin.com/journal daily 0.75 2017-11-04 http://www.jemimahirvin.com/journal/2017/11/4/welcome-to-ux-design-for-visual-designers monthly 0.5 2017-11-04 http://www.jemimahirvin.com/journal/honours/on-the-wall monthly 0.5 2016-04-26 https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1461549063427-S2A4KVN2N2EOT52AUBJQ/image-asset.jpeg journal - On the wall Mapping out more details https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1461548723055-4TCWOGLVX7L8OK035K5F/image-asset.jpeg journal - On the wall First steps - start with the end and the beginning. https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1461549711990-495XBA3NGOM8WAYRGDP0/image-asset.jpeg journal - On the wall http://www.jemimahirvin.com/journal/2015/10/30/jammin monthly 0.5 2016-04-26 https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1446418124818-M11AWHTRKEYAHXR76R4S/Jam.jpg journal - Jammin' Sweet and Sassy: Orange, Thyme & Vanilla Jam http://www.jemimahirvin.com/journal/category/Design monthly 0.5 http://www.jemimahirvin.com/journal/category/Honours+Journey+2016 monthly 0.5 http://www.jemimahirvin.com/journal/category/Process monthly 0.5 http://www.jemimahirvin.com/journal/tag/project+mapping monthly 0.5 http://www.jemimahirvin.com/journal/tag/post-its monthly 0.5 http://www.jemimahirvin.com/journal/tag/jam monthly 0.5 http://www.jemimahirvin.com/journal/tag/honours monthly 0.5 http://www.jemimahirvin.com/journal/tag/service+design monthly 0.5 http://www.jemimahirvin.com/journal/tag/gifts monthly 0.5 http://www.jemimahirvin.com/journal/tag/WIP monthly 0.5 http://www.jemimahirvin.com/print-projects daily 0.75 2015-10-18 https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1445154981968-FFRXBMTF2XK3PC77EO5Z/Irvin_Jemimah_Web_5.jpg print projects - Journey: infographic booklet https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1445154981968-FFRXBMTF2XK3PC77EO5Z/Irvin_Jemimah_Web_5.jpg print projects - Journey: infographic booklet https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1445155459718-4KR11LIQXAEGKWVZX384/ManyBoxesThumb.jpg print projects - Favourite Things https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1445154986313-3L1BG3E62P5WYFKJCHDI/Irvin_Jemimah_web_x5.jpg print projects - NASA Identity https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1445154987989-FW8YBGN3F7C80XWTDDZI/Irvin_Jemimah_Print_B.jpg print projects - hope, 2065 https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1445156711291-V9044S3F8KDL740ORI6W/Overview.jpg print projects - Storybook https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1445159139899-TN94TWXKBJME43VV4TZ9/ScratchleysThumb.jpg print projects - Scratchleys http://www.jemimahirvin.com/design-all daily 0.75 2018-01-08 https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1445160766107-J8N42F40U068VGFHILMP/Irvin_Jemimah_Web_C.jpg Printed experience https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1445160766120-2NZDI3GNJCJ4AXNBSK5Y/Irvin_Jemimah_Web_5.jpg Printed experience https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1445160773258-LAWKAB30YJW39EGWZC0K/Irvin_Jemimah_Web_D.jpg Printed experience https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1445854050607-0L6R79WDUQ8MCAD6EG3C/ManyBoxesThumb.jpg Printed experience https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1446406258541-6XNZXGJCGB9BHFN08SOE/JustAFew.jpg Printed experience https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1446406280118-L0ZIFPELXD0HQ1MH7KPQ/Pg1.jpg Printed experience https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1446406191237-6Z1URMQV582GZPB138K7/WhiteDresses.jpg Printed experience https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1446409978317-K2P7AT17QVXVBIXXX8IG/Nasa-Lots.jpg Printed experience https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1446409786949-SKCQ4NUOERK0QIV8SI60/loops-and-strings.jpg Printed experience https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1446409785051-HC4K2JRV6FMRTHXXV7IY/DarkEnergyPagesAlt.jpg Printed experience https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1446409798895-KCJ8RFFLML7282ZPMZQX/Robonautpages.jpg Printed experience https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1445851815288-WGUM1MBYE3CJVPS5WGNU/CTCover.jpg Printed experience https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1445852351170-V2CQCY4P9C5NGLUGS95C/CTSecondsBefore.jpg Printed experience https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1445852830245-WBROROSBV84HA6BF8VDM/CTBailTime.jpg Printed experience http://www.jemimahirvin.com/jemimah-irvin daily 1.0 2018-06-20 https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1514894622659-ANGIEVBIDGRKN7PTKMH8/hope_child_sq.jpg jemimah irvin - Starting a different conversation about refugees who arrive by boat. https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1514893591693-R1CW2N75N2S403D45SH4/Interview.jpg jemimah irvin - Understanding the experience of going to hospital for health insurance customers. https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1514919133588-I2L9C92GMH9ATF8HXXZB/AdmissionWorkshop.jpg jemimah irvin - Improving an admission experience in residential aged care. https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1514919494097-OFRZ39CSCMTOS3JXAN0B/newlens.jpg jemimah irvin - Sharing the experience of a UX internship through physical artifacts. https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1529531063479-Z4LZST2ULNYMF02CQZIC/jemimah_profile.jpg jemimah irvin https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1513718343510-4ZXNKM8V0VDG2C4HSZYD/topogradient.png jemimah irvin https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1514932387861-P3OD6V7MLQAVZ7KGFUDN/happy_experience.jpg jemimah irvin http://www.jemimahirvin.com/story daily 0.75 2018-02-22 https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1514939045934-4QAE5EMYM1VXETDJMJG4/bigbook.jpg Experience & an internship https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1514939968393-8RDARPA9RA0OK69PK985/image-asset.jpeg Experience & an internship https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1514939776802-UCFOO5NKEPJBLI0LFNP7/newlens.jpg Experience & an internship https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1514939319459-YWRN2ICU2PN5K1OCI7TA/Overview.jpg Experience & an internship http://www.jemimahirvin.com/contact daily 0.75 2020-10-27 http://www.jemimahirvin.com/hope daily 0.75 2018-01-02 https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1514929574757-NGH0BVT9GTIH8QMUODS3/hope_print.jpg Speculative design & refugees https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1514929507089-61DJV72ABFP0JO3U03ZA/Hope_scenario.jpg Speculative design & refugees http://www.jemimahirvin.com/almost-invisible daily 0.75 2016-11-24 http://www.jemimahirvin.com/going-to-hospital daily 0.75 2018-06-24 https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1515318917572-KNTXLN2QK6UBDOUTV1I7/Transactional.jpg Research & going to hospital - The insurer's role We learned that our customers see us as transactional, not a trusted source of health information and support. https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1514930548971-XW2OXK703GB9O19ECZAO/happy_experience.jpg Research & going to hospital https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1514930722642-HJ8AZ3YW57TPWAF7QCDH/Expectations%26Reality+Copy.jpg Research & going to hospital - Expectations The customer's expectations of the journey rarely matched what they experienced, and with our unique insights from years of data we wanted to help shift these expectations. http://www.jemimahirvin.com/about-jemimah daily 0.75 2018-01-03 https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1514940357807-H3LXSV6P94386IQOIWEH/Cover.jpg About https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1514954012435-GOH494ND0XR9ZFYWMZ82/medal-mvp.jpg About A rapid prototype, gifted to me by a co-worker. http://www.jemimahirvin.com/admission daily 0.75 2018-01-07 https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1514928745226-RVQOZIK0QSXTDLAH9SJ5/JourneyMap.jpg Service design & aged care A map of the journey as uncovered during this research. https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1514928859049-F4DYVGIS1TDZBP6KH4SX/Cartographic.jpg Service design & aged care - For co-design To enable participation in future workshops, I created 'cartographic', a magnetic experience sketching kit, as a tool for people who might be uncomfortable with drawing at first. The simple cartoons provide examples for people to mimic and signal the level of skill needed to participate.     This has been tested at a workshop with the Cancer Council Australia, and improvements to the design are in progress. https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1514927401630-7CX0EU0PBYA8SCL7OBLE/Brochure_inside.jpg Service design & aged care - For clients Informed by the research, I prototyped and tested a brochure as proof of concept, with a journey map to set expectations a for the family members, explaining where they can get help, and who they can talk to about specific issues. https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1514922024581-EVZP4VSSFGHCQR3LWTK2/happy_experience.jpg Service design & aged care http://www.jemimahirvin.com/service-design-new-customers daily 0.75 2018-07-01 https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1530182596121-A8HEEZXDXQRY864H480M/research-activity-matrix.gif Service design & new customers - Research Activity Matrix We developed/adapted this matrix after we got stuck after our first customer workshop. It helped us visualise and prioritise the research we had planned, and identify gaps that we should address. You can find more details in my article on Medium. https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1530182719953-6UCNV4F5FTN2RKJPH9ZF/internal-generative-research.jpg Service design & new customers - Generative stakeholder research Imagine twenty internal stakeholders in a room with kits of coloured paper, pipe-cleaners, small toys and other ambiguous materials. All tasked with telling a story of an exceptional onboarding experience for a customer in the year 2052. Despite the different stories, we saw several consistent themes, and from these we began to understand the desires our stakeholders had for how our customers interacted with us. https://images.squarespace-cdn.com/content/v1/56061fc8e4b0a63e223664d1/1529802839776-ICUX6Z623LCD95R6PN9W/generative-workshop.jpg Service design & new customers